customer service contact form

please allow 24 hours for response to any email inquiries. Our Contact Team Is Closed Saturday – Sunday

Before you send your email check Q&A Topics for answers to frequent questions found below!  

Please allow 24 hours for response! Customer Service is closed Saturday & Sunday.

Frequently Asked Questions

Not Able To Access Downloads ?

Pay With PayPal?

If you payed witb paypal, you are given the option to pay with bank account. Depending on your bank, we receve those payments instnatnly or not for a few days. If the payment is deposted instantly you will have accsess to downloads after checkout. If not it make take a few days on the banks half to isssues the money. Check your bank account and paypal to verify this problem.

Didnt Recevie Email?

First check spam. Rarley Do Any Meassges From our servers go to spam s0 Double check the email you used at checkout. 

Ordered The Wrong Set?

In our terms & conditions we have a strict policy on returns. We urge you to always double check what you ordered before purchasing.

If you can verify you have ordered the same set before or double on accident we will gladly refund your order. Otherwise there is no real way for us to obtain our property after you download it. Although, if you catch this error before downloading we can verify if you downloaded the product or not. if not downloaded we will refund you the entire ammount and erase the product from your account!

 

 

Didnt Recevie Email?

First check spam. Rarley Do Any Meassges From our servers go to spam s0 Double check the email you used at checkout.

 

 

Dont Know How To Install Presets?

Go here for further help in installing presets 

Refund Policy / Ordered The Wrong Set ?

In our terms & conditions we have a strict policy on returns. We urge you to always double check what you ordered before purchasing.

If you can verify you have ordered the same set before or double on accident we will gladly refund your order. Otherwise there is no real way for us to obtain our property after you download it. Although, if you catch this error before downloading we can verify if you downloaded the product or not. if not downloaded we will refund you the entire ammount and erase the product from your account!